Commercial Services

Commercial Services

We work with Commercial clients that have their own private water and wastewater networks and facilities. We help them by reducing the costs of running their assets, increasing operational efficiency and improving their environmental performance.

Services for commercial clients:

Operation and Maintenance

We ensure the smooth running of client assets (above and below ground), ranging from treatment works and pumping stations to underground networks.

Programme Management and Delivery

We use our know-how to ensure that our clients' capital investment plans are implemented efficiently and effectively. For example, we're part of Scottish Water Solutions, a joint venture company bringing together Scottish Water with delivery partners, delivering in excess of £450 million of Scottish Water's new Capital Investment Programme, which itself is one of the largest in the UK water industry at £2.5 billion.

Biosolid Treatment, Disposal and Recycling

Through Veolia Water Organics Recycling, we help our clients minimise their carbon footprint through the treatment, disposal and recycling of biosolids.

Customer Service Provision

We take on responsibility for achieving our clients' Ofwat customer service targets, including meter readings, billing, responding to bill-related queries, cash collection, debt management and providing support to clients who have special needs.

Every solution we develop is bespoke and capitalises on our leading-edge technologies, vast engineering expertise and internationally renowned service and support capabilities.

Regardless of the contract size or the extent of the support we are required to provide, we pride ourselves on the delivery of a first-class service. Our range of industry and trade accreditations means we offer qualified, certified services.

How we help

  • Reducing costs
  • Increasing operational efficiency
  • Improving services
  • Cutting-edge technology and innovation
  • Improving environmental performance

Our clients

Our Commercial clients are public and private organisations that own private water and wastewater networks and facilities, such as:
  • Airports
  • Defence establishments
  • Government agencies
  • Hospitals
  • Prisons
  • Schools
  • Universities
  • Trading estates


The Environmental Management systems of all Veolia Water UK businesses are now certified to ISO 14001 and the majority of Veolia Water Outsourcing businesses have integrated management systems that additionally meet the requirements of ISO 9001 (Quality Management) and OHSAS 18001 (Occupational Health and Safety). We also hold a wide range of industry and trade accreditations. For full details, please see our Accreditations page.

We are also proud to have won, or been nominated for, a wide range of environmental leadership, customer services, innovation and health & safety awards - see our Awards and Achievements page for full details.


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We operate and maintain a seawater Desalination Plant for the MoD in Gibraltar and increased recovered energy by 40%